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Note: You must use the organization’s owner account to setup the OAuth app and ,authenticate it and log in through the same account while syncing in Zilla. The owner account is also required to get outside collaborators.

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Troubleshooting GitHub Integration:

  1. Error 401 - This could due to expired access token or the user trying to sync does not have admin or owner access to GitHub’s account. Try reauthenticating the GitHub instance will resolve the error and if the issue still persist contact your admin for right access.

  2. Error 403 - This error could be due to insufficient scopes, please ensure that the scopes provided for zilla connector should be same as mentioned in these document. Error 403 could also occur if the organization has enabled OAuth App Access Restrictions, disabling the restriction would fix the issue. Refer this document for disabling the OAuth app access restrictions.

  3. Error 422 - This could also occur because your organization has enabled OAuth App Access Restrictions. Refer this document for disabling the OAuth app access restrictions.

  4. Error 400 - This could be due to API error please contact support@zillasecurity.com.

  5. Error 404 - This could be due to logging in through a non-owner of the organization trying to access repositories. Please make sure you are logged in with an owner of the organization

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