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Info

Note:

If user has already consented the sync with Enable account modifications? (Yes/No) and Auto Discover Azure Cloud subscriptions? (Yes/No) set to No, then when re-authenticating the consent screen will not be shown for the same Azure user performing the sync. If the above values are set to Yes then the same user will now see the consent screen even without re-authentication until that user gives consent for these permissions.

Troubleshooting guide

Expand
titleAuthentication Issues like 401 or 403

401 Unauthorized

This error occurs when your session has expired or the authentication token is invalid.

How to Fix

  1. Go to the configuration settings.

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  2. Enable the "Re-authenticate API integration" option.

  3. Click on “Sync Now” to refresh authentication.

403 Forbidden

This error indicates insufficient permissions to access the Microsoft API.

How to Fix

  1. Verify Admin Consent in Microsoft Entra ID

    • Go to Microsoft Azure Portal and log in.

    • Navigate to Enterprise Applications.

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    • Search for your application and select it.

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    • Under the Security section, go to Permissions.

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    • Ensure the required permissions have Admin Consent.

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  2. Re-authenticate & Sync Again

    • Re-authenticate your account, then click on Sync Now

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    • Proceed with the usual sync steps

  1. Revoke and Reauthorize Permissions (if the issue persists)

    • Follow the steps above to access the Permissions list.

    • Revoke all security permissions for Zilla in Microsoft Entra ID.

    • Grant the required permissions again.

    • Reauthorize access through the sync process.

Expand
titleNot able to bring last login date?
Info

Note for syncing Last login:

  1. To complete the last login configuration, set the Sync last login? (Yes/No) field to Yes. If this is not the first sync, check the "Re-authenticate API integration" box and re-authenticate.

  2. Also, user who is authorizing the sync should have Global Administrator role.

  3. The last login data that is synced in Zilla matches with what is displayed on the User’s Overview page.

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