Making a Provisioning Request with JSM

Once the connection between Zilla and JSM has been established using the Zilla Access Request for Jira Service Management application, users can make requests using the Jira Service Management request portal.

This article covers the following topics:

Prerequisites

• JSM has been configured in Zilla with the Zilla Access Request for Jira Service Management

Request Process

1. Go to your Jira Service Management request portal (for example, https://mycompany.atlassian.net/servicedesk/customer/portals) and select the request type that has been enabled with the Zilla application and permissions fields.

Open

1. Enter a Summary, Description, and select the Application and Permissions that are being requested.

Open

3. Submit your request.

Workflow After Request Is Submitted

The request ticket is created in Jira Service Management and will automatically reach out to Zilla to do the following:

• Obtain the approval assignment based on the requested application approval workflow and automatically assign the user as an approver to the ticket

• Perform a policy check to determine if the requested access potentially violates any corporate segregation of duties policies

  • The ticket will be updated to show that a policy check was performed and highlight any potential violations

• Automatically assign the application technical owner to the ticket to provision the access

  • Service Desk: If the application is configured for Service Desk provisioning, the assignee will provision the access

  • Automated: If the application is configured for automated provisoing, Zilla will provision the access automatically