/
Viewing Lifecycle Events & Provisioning Requests

Viewing Lifecycle Events & Provisioning Requests

As users make access requests through the ticketing system, and the access requests go through their lifecycle, Zilla maintains the overall request statuses for easy viewing/reporting.

This article covers the following topics:

Prerequisites

  • Admin or app admin account in Zilla

  • At least one lifecycle event has occurred or request has been submitted and is linked to Zilla

View Lifecycle Events

  1. Log in to Zilla as an admin.

  2. Click Provisioning in the navigation pane on the left side of the page.

The default view is to see the lifecycle events tab which displays all lifecycle events.

image-20240923-202754.png

  1. To view the child tickets associated with a lifecycle event, click View.

image-20240923-202825.png

Provisioning Statuses

  • Requested: A request has been made and is waiting for an approver to be assigned.

  • Awaiting Approval: An approver or approvers have been successfully assigned to the request ticket and the ticket is awaiting an approval decision. 

  • Awaiting Fulfillment: An approved ticket has been assigned for fulfillment, either through the service desk or automated fulfillment.

  • Awaiting Verification: A corresponding ITSM ticket has been closed, and Zilla is verifying the access was granted before marking the request as Fulfilled. This may require the application in the access request to be synced.

  • Rejected: An access ticket was declined, canceled, or rejected by either the approver or requester in the service management system.

  • Fulfilled: An access ticket has been completed. Either the permissions were provisioned through the service desk or Zilla has automatically provisioned all the access in the ticket successfully or when Zilla detects that the requested account / permissions have been provisioned through a collection. 

View Provisioning Requests

  1. Click Provisioning in the navigation menu on the left side of the page and click the Requests tab to view requests that Zilla knows about. You can search, sort, and filter the requests.

image-20240731-215224.png

  1. Click on the ticket number to view the ticket details in your service management environment.

Note: You need to be an authorized user in your service management project to view/update/manage the service queue and certain ticket details.