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1. Visit your profile on Freshdesk via https://freshdesk.com/

2. Copy domain from address bar of the home page of Freshdesk for a later step.

   

3. Click on the avatar section on the top right corner of the page and then click Profile settings.

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4. You will be redirected to settings page. Save the API Key, which you will find in Your API Key section, for a later step.

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5. Login to Zilla application using your admin credentials and then click Add Applicationin the top right.

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6. A window with a search bar appears, type in Freshdesk in the search bar. Freshdesk application entry will appear at the top of the list, click Add to Applications button to the right.

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7. Fill in the form with appropriate details and then click Add to Applications button.

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8. Click the Freshdesk application which was added to the Applications tab section.

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9. A detailed view of Freshdesk application appears. Click Sync now in top right corner.

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10. Enable API Integration option from the dialog.

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11. Add the configuration details saved above: API Key and Domain noted in steps 4 and 2 respectively, then click Next.

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12. Click Next again.

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13. Click Done.

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14. Click Close.

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15. Sample screenshots for Accounts Tab after successful integration.

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