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Getting the API Key and Domain

1. Visit your profile on Freshservice via https://freshservice.com/.

2. Copy domain only from address bar of the home page of Freshservice for a later step. (Example: domain.freshservice.com)

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3. Click on the avatar section on the top right corner of the page and then click Profile settings.

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4. You will be redirected to Edit Profile page. Save the API Key, which you will find in Your API Key section in the right sidebar, for a later step.

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Set up Freshservice Application Integration on Zilla:

1. Navigate to your Freshservice instance in your library. Click Sync now in the top right.This pop-up should appear, click on the slider below API Integration to enable it.

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2. Add the configuration details saved above: API Key and Domain noted in steps 4 and 2 respectively, then click Sync Now.

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3. Click Next.

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4. Click Done.

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