Overview
This article provides instructions on how to connect to an API to import data from your application into Zilla. You will launch your application from Zilla, set up an API configuration, and send your data securely to Zilla.
Instructions
Getting the API Key and Domain
Visit your profile on Freshservice via https://freshservice.com/.
Copy domain only from address bar of the home page of Freshservice for a later step. (Example: domain.freshservice.com)
Click on the avatar section on the top right corner of the page and then click
Profile settings.
You will be redirected to Edit Profile page. Save the API Key, which you will find in Your API Key section in the right sidebar, for a later step.
Set up Freshservice Application Integration on Zilla:
Navigate to your Freshservice instance in your library. Click Sync now in the top right. This pop-up should appear, click on the slider below API Integration to enable it.
Add the configuration details saved above: API Key and Domain noted in steps 4 and 2 respectively, then click
Sync Now.
Click
Next.
Click
Done.
When you have finished with all the steps above, review the information in Zilla that was synced.
Having trouble? Try our Troubleshooting articles or visit support.zillasecurity.com and submit a ticket. Our support team will assist you in resolving the problem as quickly as possible.