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3. Click on the Apps and integrations tab then click Zendesk API under APIs, then pivot to OAuth Clients tab and select Add OAuth Clientclient.
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4. Fill in the fields on this page.In the Unique identifier field, paste zilla_connector and in the Redirect URLs box paste: https://app.zillasecurity.com/api/auth/callback/zendesk. Click Save.
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5. Next, store the Secret and the Unique identifier from Zendesk in a safe place (we will use these back on the Zilla site).
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Zendesk changed oauth client setup and force public type of client to use PKCE challenge. At the moment, this API integration does not support PKCE challenge, change the configuration from Public (default) to Confidential before moving to next step.
Set up Zendesk Application Integration on Zilla
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2. Click Next. If asked, you must log in to Zendesk and grant access to Zilla.
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3. Your sync will start.
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Visit the Zilla application and login using your admin credentials and then click
Add Applicationin the top right.
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A window with a search bar appears, type in
zendeskin the search bar and hit enter.Zendeskapp entry will appear at the top of the list, clickAdd to Applicationsbutton to the right.
Fill in the form with appropriate details and then click
Add to Applications.
A detailed view of
Zendeskapplication appears. ClickSync nowin top right corner.
Enable API Integration and fill in the mandatory fields. Click
Next/Sync Now.
Note: Do not include 'https' for the Zendesk Domain value.
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Click Next and the sync will begin.
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In the next window that pops-up, click
Done.
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Sync summary window will pop-up, check and click
Close.
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