Zendesk

Owned by Nathaniel Lichauco (Unlicensed)
Last updated: Nov 12, 2024 by Mike (Bin) Li
3 min read

This page outlines the process of configuring and using the Zendesk API through Zilla to sync permissions, groups, and users.

Steps To Create a Zendesk Connector

1. Log in to Zendesk and copy the URL for a later step. Then locate the gear labeled Admin found on the left side of the home screen.

2. Select Go to Admin Center.

3. Click on the Apps and integrations tab then click Zendesk API under APIs, then pivot to OAuth Clients tab and select Add OAuth client.

 

4. Fill in the fields on this page. In the Unique identifier field, paste zilla_connector and in the Redirect URLs box paste: https://app.zillasecurity.com/api/auth/callback/zendesk. Click Save.

 

5. Next, store the Secret and the Unique identifier from Zendesk in a safe place (we will use these back on the Zilla site).

Zendesk changed oauth client setup and force public type of client to use PKCE challenge. At the moment, this API integration does not support PKCE challenge, change the configuration from Public (default) to Confidential before moving to next step.

Set up Zendesk Application Integration on Zilla

  • Visit the Zilla application and login using your admin credentials and then click Add Application in the top right.

  • A window with a search bar appears, type in zendesk in the search bar and hit enter. Zendesk app entry will appear at the top of the list, click Add to Applications button to the right.

     

     

  • Fill in the form with appropriate details and then click Add to Applications.

     

      

  • A detailed view of Zendesk application appears. Click Sync now in top right corner.

     

     

  • Enable API Integration and fill in the mandatory fields. Click Next/Sync Now.
    Note: Do not include 'https' for the Zendesk Domain value.

Click Next and the sync will begin.

 

  • In the next window that pops-up, click Done.

 

  • Sync summary window will pop-up, check and click Close.