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Getting the API Key and Domain
Visit your profile on Freshservice via https://freshservice.com/.
Copy domain only from address bar of the home page of Freshservice for a later step. (Example:
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Click on the avatar section on the top right corner of the page and then click
Profile settings.
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You will be redirected to Edit Profile page. Save the API Key, which you will find in Your API Key section in the right sidebar, for a later step.
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Setup Freshservice Application Integration on Zilla
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Visit Zilla application and login using your admin credentials and then click
Add Applicationin the top right.
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A window with a search bar appears, type in freshservice in the search bar and hit enter. Freshservice app entry will appear at the top of the list, click
Add to Applicationsto the right.
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Fill in the form with appropriate details and then click
Add to Applications.
A detailed view of
Freshserviceapplication appears. ClickSync nowin
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top right
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Add the configuration details saved above: API Key and Domain noted in steps 4 and 2 respectively, then click Sync Now.
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Click Next.
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Click Done.
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corner.
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Enable API Integration. Enter the API token and API domain of your region in the respective boxes and click
Next.
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Note: The requester and requester groups are synced by default and can be excluded using the config. |
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Click
Nextand the sync will start.
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Click on
Done.
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Sync summary will pop-up, check and then click
Close.
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