| Include Page | ||||
|---|---|---|---|---|
|
Getting the
...
API Key and Domain
Visit your profile on Freshdesk via https://freshdesk.com/
Copy domain from address bar of the home page of Freshdesk for a later step without the https:// part.
...
Click on the avatar section on the top right corner of the page and then click
Profile settings.
...
You will be redirected to
...
My Profile Settingspage.
...
Copy and save the API Key, which you will find in Your API Key section on the right, for a later step.
...
...
Setup Freshdesk Application Integration on Zilla
Login to Zilla application using your admin credentials and then click
Add Applicationin the top right.
...
A window with a search bar appears, type in
...
freshdeskin the search bar. Freshdesk application entry will appear at the top of the list, clickAdd to Applicationsbutton to the right.
...
3. Fill in the form with appropriate details and then click Add to Applications button
...
...
...
Click the Freshdesk application which was added to the Applications tab section.
...
A detailed view of Freshdesk application appears. Click Sync now in top right corner.
...
Enable API Integration option from the dialog.
...
Add the configuration details saved above: API Key and Domain noted in steps 4 and 2 of “Getting the API Key and Domain“ respectively, then click
Next/Sync Now.
...
Click
Nextagain.
...
Click
Done.
...
Click
Close.
...
Sample screenshots for Accounts Tab after successful integration.
...
| Include Page | ||||
|---|---|---|---|---|
|