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1. Log in to Zendesk and copy the URL for a later step. Then locate the gear labeled Admin found on the left side of the home screen.
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2. Scroll down until you see API then click itSelect Go to Admin Center.
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3. Click on the Apps and integrations tab then click Zendesk API under APIs, then pivot to OAuth Clients tab then click and select Add OAuth client.
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4. Fill in the fields on this page.In the ' Unique identifier field, paste zilla_connector and in the Redirect URLs' box paste: https://app.zillasecurity.com/api/auth/callback/zendesk. Click Save.
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5. Click Save. Next, store the Secret and the ‘Unique identifier’ Unique identifier from Zendesk in a safe place (we will use these back on the Zilla site).
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Set up Zendesk Application Integration on Zilla
1. Locate your desired Zendesk application instance on Zilla, click Sync now and enable API Integration. Copy the URL saved above into the ‘Zendesk Domain’ field on Zilla Security (do not include 'https' ex: example.zendesk.com). Find the Secret and ‘Unique identifier’ you obtained in the last step and enter them into the ‘Client Secret’ and ‘Client ID’ boxes, respectively. Then click Update or Next.
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2. Click Next. If asked, you must log in to Zendesk and grant access to Zilla.
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4. Your sync will start.
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Visit the Zilla application and login using your admin credentials and then click
Add Applicationin the top right.
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A window with a search bar appears, type in
zendeskin the search bar and hit enter.Zendeskapp entry will appear at the top of the list, clickAdd to Applicationsbutton to the right.
Fill in the form with appropriate details and then click
Add to Applications.
A detailed view of
Zendeskapplication appears. ClickSync nowin top right corner.
Enable API Integration and fill in the mandatory fields. Click
Next/Sync Now.
Note: Do not include 'https' for the Zendesk Domain value.
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Click Next and the sync will begin.
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In the next window that pops-up, click
Done.
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Sync summary window will pop-up, check and click
Close.
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