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About

We are a world-class customer success team that’s fostering loyalty and driving customer satisfaction through proactive and personalized technical services. This team excel by anticipating customer needs and providing solutions that enhance the overall user experience, going beyond mere problem-solving to empower customers at every touchpoint. Leveraging advanced technologies and insights from customer data, we deliver timely and effective service that not only meets but exceeds expectations. This strategic commitment transforms satisfied customers into loyal advocates, significantly impacting Zilla’s success and reputation in the identity security market.

Meet the team

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Bin Li

Manager, Customer Success & Delivery

Mike Cahill

Customer Success Engineer


Mike Kramer

Customer Success Engineer


Taylor Caforio

Customer Experience Manager


Taylor Caforio



Contact us

  • email: support@zillasecurity.com

  • Zendesk: https://support.zillasecurity.com/hc/en-us

  • Slack Channel: https://zillasecurity.slack.com/archives/C05RZ1REZ0B


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Meeting notes

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Team goals

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Team news

  • New hire onboarding - Mike Szczapa 6/3