Making a Provisioning Request (JSM)

Users can make requests using the Jira Service Management request portal.

1. Go to the Jira Service Management request portal, for example: https://mycompany.atlassian.net/servicedesk/customer/portals and select the request type that has been enabled with the Zilla application and permissions fields:
   
   

   Open

   

    

2. Enter the Request information and select the Application and Permissions that are being requested:
   
   

   Open

   

3. Submit your request

Automatic Workflow

The request ticket will be created in your Jira Service Management and will automatically reach out to Zilla to:

• Obtain the approval assignment based on the requested application approval workflow and automatically assign the user as an approver to the ticket.

• Perform a policy check to determine if the requested access potentially violates any corporate segregation of duties policies. The ticket will be updated to show that a policy check was performed and highlight any potential violations.

• Automatically assign the application technical owner to the ticket to provision the access

  • Service Desk provisioning - If the application is configured for Service Desk provisioning, the assignee will provision the access

  • Automated provisioning - If the application is configured for automated provisoing, Zilla will provision the access automatically