Viewing Provisioning Requests in Zilla

Owned by Aaron Beaudoin
Last updated: Jul 31, 2024 by Sowmya Manian
1 min read

As users make access requests through the ticketing system, and the access requests go through their lifecycle, Zilla maintains the overall request statuses for easy viewing/reporting.

The following statuses are displayed on the Provisioning Requests page:

  • Requested - A request has been made and is awaiting an approver to be assigned.

  • Awaiting Approval - An approver(s) have been successfully assigned to the request ticket and the ticket is awaiting an approval decision. 

  • Awaiting Fulfillment - An approved ticket has been assigned for fulfillment, either through the Service Desk or automated fulfillment. 

  • Rejected - An access ticket was declined, canceled or rejected by either the approver or requestor in the service management system..

  • Fulfilled - An access ticket marked as Fulfilled has been completed, either the permissions were provisioned through the Service Desk, or Zilla has automatically provisioned all the access in the ticket successfully or when ZIlla detects that the requested account / permissions have been provisioned through a collection. 

 

  1. Click on the Provisioning menu to view requests that Zilla knows about. You can search, sort and filter the requests.

image-20240731-215224.png

 

  1. Click on the Ticket hyperlink to view the ticket details in your Service Management environment.

    Note: You need to be an authorized Jira user in your Jira Service Management project to view/update/manage the service queue and certain ticket details.