Troubleshooting Lucidchart Sync Failure

Error Code	Possible Causes

Error Code	Possible Causes
invalid_client	An admin on the Lucid account may have disabled access to your OAuth2 client.
invalid_scopes	The provided scopes may not be valid for the requested token type.

HTTP Status	Error Code

HTTP Status	Error Code
400 Bad Request	unknownOperation	This could be due to API error, please contact support@zillasecurity.com.
400 Bad Request	badRequest	This could be due to API error, please contact support@zillasecurity.com.
401 Unauthorized	unauthorized	This could be due to expired access token or the user trying to sync does not have admin or owner access to Lucidchart’s account. Try reauthenticating by clicking the gear icon on the application details page in Zilla and checking the box to reauthenticate, click `Sync Now`. If the issue still persists, contact your admin for the right access.
403 Forbidden	accessForbidden	This error could be due to insufficient scopes, please ensure that the scopes provided for the zilla connector are the same as mentioned in this document.
404 Not Found	notFound	Resource not found, please contact support@zillasecurity.com.
429 Too Many Requests	tooManyRequests	The requests received have exceeded the allowed rate limit. Resync after some time, if issue still persists please contact support@zillasecurity.com.
500 Internal Server Error	internalServerError	An unknown error occurred. Resync after some time, if issue still persists please contact support@zillasecurity.com.