ServiceDesk Plus

Owned by Vaibhav Mishra
Last updated: Mar 13, 2024 by Christine Gross
4 min read

  1. Login to Zilla with Admin credentials.

  2. Click Add Application in the top right corner.

    image-20230901-090329-20240304-093246.png

     

  3. A window with a search bar appears, type in ServiceDesk Plus in the search bar. ServiceDesk Plus application entry will appear at the top of the list, click Add to Applications button to the right.

image-20240308-145558.png

 

  1. Fill in the form with appropriate details and click Add to Applications button.

     

  2. If a detailed view of the ServiceDesk Plus application instance does not appear, click the ServiceDesk Plus app which was added to the Applications tab. Click Sync now in top right corner.

 

  1. Enable Zilla Universal Sync (ZUS) option from the dialog.

     

  2. Click Sync Now/Next.

  3. Read the instructions and click Launch ServiceDesk Plus.

  4. You will be redirected to below page. Sign into ServiceDesk Plus.

     

  5. You will be redirected to All Users page. If you are not redirected, click Zilla’s Browser Extension in the top right corner of the browser and click the All Users Visit page.

Note: Skip to step 15 if only syncing Technicians.

  1. To send data for “All Users” page, read the Note in NAVIGATION DIRECTIONS. Before sending data please make sure the column order is as follows in All Users page table:

    • Name (Display Name)

    • User Type

    • Login Name

    • Email

    • Department Name

    • Employee ID

    • Phone

    • Mobile

    • Job Title

    • Site

    • First Name

    • Last Name

  1. Once on All Users page, click Zilla’s Browser Extension in the top right corner of the browser, follow NAVIGATION DIRECTIONS and click Send.

 

  1. A preview dialog will popup displaying a list of users with details, review it and click Send.

Note: Long email addresses for All Users are truncated by ServiceDesk Plus and will be likewise truncated in Zilla. Permissions are not synced for All Users. Long email addresses and permissions are properly synced for Technicians.

  1. Check that green checkmark is shown for the Sent pages.

  1. To send data for “Technicians” page, read the Note in NAVIGATION DIRECTIONS. Before sending data please make sure the column order is as follows in Technicians page table:

    •  Name (Display Name)

    •  User Type

    •  Login Name

    •  Email

    •  Department Name

    •  Employee ID

    •  Phone

    •  First Name

    •  Last Name

    •  Mobile

    •  Job Title

  1. Click Zilla’s Browser Extension in the top right corner of the browser and click the Technicians Visit page.

 

  1. Once on Technicians page, click Zilla’s Browser Extension in the top right corner of the browser, follow NAVIGATION DIRECTIONS and click Send. After clicking Send, the Technicians users collected will be shown.

 

  1. Check that green checkmark is shown for the Sent pages.

 

 

  1. Go back to Zilla and click Done.

     

  2. Click Close .